Our Terms Shape Your Account
These terms outline how hoki88 works for you — from account setup through lobby access, payment flows and responsible account management. We've built them around Indonesia's payment landscape...
Policy Foundation & Jurisdiction
hoki88 operates under the terms outlined here for supported regions in Indonesia where local law permits gaming activity. Your account is governed by these terms from the moment you open it. We maintain consistent policies across live casino tables, slot lobbies and sportsbook markets. Payment processing through DANA, OVO, GoPay and QRIS follows separate merchant terms, though we coordinate refund and dispute
handling. If any term conflicts with local regulation in your supported region, local law takes precedence. You agree to these terms by opening an account and remain bound by updates we publish on this page.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Policy Questions & Support
Live Chat
Open the chat widget in the bottom-right corner of your account dashboard. Our team responds to policy questions and account disputes during operating hours.
Email Support
Send policy inquiries to [email protected]. Include your account ID and a clear description of your question. We aim to respond within 24 hours.
Account Settings
Review your account terms, payment history and dispute records directly in Settings > Account & Legal. Changes to your preferences take effect immediately.
Why These Terms Matter
Transparent Wording
We write our terms in plain language, not legal jargon. Every section explains what you can expect and what we...
Indonesia-First Design
These terms reflect how Indonesia's payment ecosystem works. DANA, OVO, GoPay and QRIS are built into our account flow, not...
Dispute Clarity
If a question arises about your account, payout or lobby access, our dispute section tells you exactly how we investigate...
Regular Updates
We update these terms when payment partners change, when we add new game providers or when local regulations shift. You'll...
Account Control
You can close your account, request your data or dispute a charge without jumping through hoops. The process is spelled...
Payment Security
Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your payment credentials; merchants handle that separately.
Consistency Across Our Pages
| Privacy Policy | Covers data collection, storage and sharing. These terms focus on account rules and gameplay; Privacy Policy handles what we do with your information. |
|---|---|
| Payment Terms | Merchant-specific rules for DANA, OVO, GoPay and QRIS. These terms reference payment terms but don't duplicate them; check your payment provider's page for refund timelines. |
| Responsible Account Use | Outlines account limits and closure options. These terms mention it; the dedicated page goes deeper into how to manage your account activity. |
| Dispute & Refund Policy | Standalone guide for handling disagreements about charges or payouts. These terms point to it; the policy page has step-by-step dispute filing. |
| Lobby Rules | Game-specific rules for live tables, slots and sportsbook markets. These terms set the account framework; Lobby Rules cover what happens inside each game. |
| Cookie & Tracking | Details how we use cookies and analytics. These terms mention tracking for fraud prevention; the Cookie page lists every tracker and your opt-out options. |
| Accessibility Statement | Describes how we support screen readers and keyboard navigation. These terms don't cover accessibility; that page is your reference for device support. |
What Defines Your Account Here
Instant Account Setup
Open your account in seconds with your phone number and email. No lengthy verification delays. You're in the lobby and ready to explore within moments of confirming your details.
Four Payment Paths
DANA, OVO, GoPay and QRIS are your deposit and withdrawal channels. Each one is integrated directly into your account chip row, so switching between them takes one tap.
Live Lobby Access
Once your account is live, you see the full lobby: live casino tables, slot rooms and sportsbook markets. No hidden sections. No upsell walls. Everything is visible from day one.
Transparent Fees
Deposit and withdrawal fees are shown before you confirm. No surprise charges appear on your statement. Your DANA, OVO, GoPay or QRIS transaction shows exactly what you paid.
Account Closure Anytime
Close your account whenever you want through Settings > Account & Legal. No waiting period. No penalty. Your remaining balance is returned to your payment method within 24 hours.
Dispute Resolution
Disagree with a charge or payout? File a dispute in your account dashboard. We investigate within 48 hours and respond with our findings and next steps in writing.