Your Privacy Matters to Us
We built hoki88 around your account security and data protection. This privacy policy shows exactly how we handle your personal information, payment details and account activity across our...
What We Collect and Why
When you open an account with hoki88, we collect your name, email, phone number and identity verification details to meet local regulatory requirements in supported regions. We also track your account activity, game history and transaction records to keep your account secure and prevent fraud. Your payment information — whether you use DANA, OVO, GoPay or QRIS — is encrypted and stored
separately from your profile. We never sell your personal data to third parties. We use your information only to run your account, process payouts and improve your lobby experience.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? Reach Out
Email Support
Send privacy concerns to our data protection team at [email protected]. We respond within 48 hours and can help with data access requests or account deletion inquiries.
Live Chat
Open the chat widget in your account dashboard to ask about how we handle your personal information. Our team can walk you through our data practices in real time.
Account Settings
Manage your privacy preferences directly in your account. You can update contact details, adjust communication settings and review your data history anytime.
How We Protect Your Trust
Encryption Standard
All data transmitted between your device and our servers uses 256-bit SSL encryption. Your payment details and account credentials are...
Regular Audits
We conduct quarterly security audits and penetration testing to identify vulnerabilities. Third-party compliance firms verify our data handling practices annually.
Fraud Detection
Our system monitors account activity in real time to catch unauthorized access attempts. If we spot suspicious behaviour, we alert...
Staff Training
Every team member who touches customer data completes mandatory privacy and security training. We maintain strict access controls so only...
Data Retention
We keep your account data for as long as your account is active. After closure, we retain records for seven...
Incident Response
If a data breach occurs, we notify affected users within 72 hours and work with local authorities. We maintain cyber...
Consistency Across Our Platform
| Mobile App Privacy | Our Android and iOS apps follow the same encryption and data-handling standards as the web platform. App permissions are minimal and clearly explained at install. |
|---|---|
| Live Casino Tables | When you join a live dealer table, your session data is encrypted end-to-end. We don't record your video feed or audio — only your betting activity and account balance. |
| Sportsbook Markets | Your betting history and odds preferences are stored securely. We use this data only to personalize your market view and calculate your account balance accurately. |
| Slot Lobby Access | Slot game sessions are logged for fairness verification and payout tracking. Your spin history is tied to your account and encrypted at rest on our servers. |
| Payment Processing | DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS compliant payment gateways. We never store your wallet credentials — only transaction receipts. |
| Account Linking | If you link multiple payment methods to your account, each connection is encrypted separately. You can unlink any method anytime from your account settings. |
| Third-Party Integrations | We partner with game providers like Pragmatic, Evolution and PG Soft. Their privacy policies apply to data they collect directly; we share only your account ID and session token. |
What Defines Our Privacy Approach
Transparency First
We explain exactly what data we collect and why. No hidden clauses. No surprise data sharing. You can download a full copy of your account data anytime from settings.
Your Control
You decide what communications you receive. Opt out of marketing emails, adjust notification preferences and manage your contact details without losing account access.
Minimal Collection
We ask only for information we actually need to run your account and process payouts. We don't track your location, browsing history or device identifiers beyond session management.
Local Compliance
Our privacy practices align with Indonesian data protection standards and regional regulations. We work with local legal advisors to keep our policy current and compliant.
Deletion Rights
Close your account anytime and request full data deletion. We remove your personal information within 30 days, except records we must keep for regulatory or fraud-prevention purposes.
No Selling Data
We never sell, rent or trade your personal information to advertisers, data brokers or third parties. Your data stays yours. Period.